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1849 w. NORTH AVE.
CHICAGO, ILLINOIS 60622

CREATE@EPOCHCHICAGO.COM
312-224-1700

We understand that you have a particular "look" in mind for your hair. At Epoch we will always do our absolute best to achieve your desired result. However, sometimes those results are not possible or may take multiple visits to achieve what you are looking for. We will write out a tentative hair treatment plan of the necessary steps and a time frame you should expect to attain the look you want. Please be aware that there are many factors to consider when working with hair and the more information you can provide about your hair history upfront can help in achieving your desired results.

If you decide that within 14 days after your original appointment that you are not satisfied with your look we will happily have you back in to the salon and do what we can to make adjustments at no additional cost. Refunds will only be considered after we have been given the opportunity to remedy the situation. 

We look forward to working with you!

Satisfaction Policy

Please keep in mind that if you are more than 15 minutes late for your appointment we may need to adjust your scheduled services to provide the best quality of work.

20-minute Grace Period

If you need to reschedule an appointment we require that you provide 48 hours notice. If an appointment is missed or 48 hours notice is not given, you will be charged a cancellation fee per our cancellation policy.

Rescheduling Policy

Please include your full name in the subject line and e-mail to create@epochchicago.com

• Front VIEW
• BACK VIEW
• SIDE VIEWS
• Any & all inspiration photos

If you are a new client please email the following photos:

Photos, please!

APPOINTMENT POLICIES

Rescheduling/CANCELLATION, 20 Min Grace Period, Satisfaction Policy

CUT, COLOR, CUT + COLOR, EXTENSIONS, PERM

BETH, ASH, PETER, SARA, SAM, MEG, EMMA, DEANNE, ARI, MARIA, CARRIE, AMY

Welcome! Please fill out the below information and a member of our team will get back to you within 24-36 hours. 

New Client Questionnaire

By providing your contact information, you consent to receive text messages and emails from Epoch Studio Salon about relevant information regarding your service, updates, promotions. Message frequency may vary, and standard messaging/data rates may apply. You can unsubscribe at any time by replying STOP to texts or clicking "Unsubscribe" in emails. For more details, review our Privacy Policy.

But, wait!
one more step before you go.

Photos, please!

Submitted, thank you!

Please include your full name in the subject line and e-mail to create@epochchicago.com

• Front VIEW
• BACK VIEW
• SIDE VIEWS
• Any & all inspiration photos

If you are a new client please email the following photos:

mon:  8am to 9pm
Tues: 9AM TO 9PM
Wed: 9AM TO 9PM
Thu: 9:30AM TO 8PM
Fri: 8AM TO 5PM
Sat: 8AM TO 5PM
sun: 8am to 3pm

SALON HOURS

@EPOCHCHICAGO

WE LOVE WHAT WE DO - JOIN US 

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